Current Students


Further information

Counselling options



For assistance outside of our opening hours, or in an emergency, call one of these 24 hour services:

  • Life-threatening emergencies 000
  • UWA Security 6488 2222
  • Lifeline 13 11 14
  • Crisis Care 9223 1111
  • Mental Health Emergency Services 1300 555 788
  • Salvo Care 9442 5777

You should make an appointment if you require a counselling session.

  1. Making appointments
  2. Triage Times
  3. Locations
  4. Appointment information
  5. Cancelling and rescheduling
  6. While you are waiting

How to make an appointment

Our Counselling and Psychological Service uses a triage system to ensure a service that is efficient, responsive and best suited to the needs of our clients. 

All new clients and existing clients (that have not been seen in this calendar year) will need to complete the triage process before their first appointment. To access the service, you’ll need to attend a brief triage appointment. These appointments are available Monday - Friday and are filled on a first come, first served basis. You may book your triage session in person or over the phone. 

Please note that triage sessions can be booked no further than 48 hours in advance. 

A triage session will last around 20 minutes and will cover a brief overview of your current situation and the issues you are facing. This will allow the triage counsellor to assess the urgency and complexity of your situation. At the end of the session they will either schedule you a counselling appointment or offer other suitable suggestions for services that would be helpful for you. Please note that if further counselling sessions are suggested, they may not be with the counsellor you saw for the triage session.Our Counselling and Psychological Service uses a triage system to ensure a service that is efficient, responsive and best suited to the needs of our clients.

 Triage appointment times 

The table below lists the various times that triage sessions are available.

  • You will need to complete some paperwork before your session and this can take up to 20 minutes, so aim to arrive early.
  • It is very important you bring your student card with you as photo identification.

On arrival please inform reception that you are here to see a triage counsellor. If you are not already booked for a session they will let you know the next available time slot and an estimate of how long you will need to wait.

Triage session bookings are available:

Monday 10:30 AM - 12:00 PM   and   1:30 PM - 2:30 PM
Tuesday 10:30 AM - 12:00 PM and 1:30 PM - 2:30 PM
Wednesday 10:30 AM - 12:00 PMonly
Thursday 10:30 AM - 12:00 PM and 1:30 PM - 2:30 PM
Friday 10:30 AM - 12:00 PM and 1:30 PM - 2:30 PM

 Unless you have pre-booked we are unable to guarantee that you will be seen in the session you attend. If a session is full you will typically be asked to book for a future session.


Counselling appointments take place on the main Crawley campus, on the 1st floor of the Student Central building (opposite Campus News & Gifts and the Co-op bookshop, near the Guild Village).

Ongoing Appointment information

Please arrive five minutes before your regular appointments. If you are running late please give our reception a call.  If you are more than 15 minutes late for an appointment you may have to reschedule. 

We provide a short-term solution focused intervention service to help students address personal or academic issues. Students are entitled to up to six sessions each year. Further sessions may be available if the counsellor determines the clinical issues can be addressed in this setting. For longer term work we will assist in your referral to a community based service where appropriate.

Individual appointments run for 50 minutes.

All appointments are confidential

Cancelling and rescheduling

We appreciate you letting us know if you are unable to attend your appointment. Please contact reception on (+61 8) 6488 2423 to cancel or reschedule an appointment. Early notification of your cancellation will help someone else in need to get an earlier appointment.

Please note that if you are late for your appointment you may be asked to reschedule your appointment to a later date.

While you are waiting

You may have to wait a short period for your appointment.

This information provides some strategies to help you manage this time better.

You can also access a range of information and self-help material at our information and resources page.

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