Current Students

Counselling Service

Further information

  • Counselling options
  • Appointments
  • Responding to disclosures of sexual violence


For assistance outside of our opening hours, or in an emergency, call one of these 24 hour services:

  • Life-threatening emergencies 000
  • UWA Security 6488 2222
  • Lifeline 13 11 14
  • Crisis Care 9223 1111
  • Mental Health Emergency Services 1300 555 788
  • Salvo Care 9442 5777

Our Counselling and Psychological Service provides professional and confidential service free of charge to students of the University of Western Australia.

We recognise there is a range of personal and academic concerns which can have an impact upon your ability to study effectively. Our aim is to help you better manage these concerns and continue to succeed with your studies.

 Students enrolled at the Albany Centre can access counselling by phone from Albany or in person when visiting Perth.


How to make an appointment

Our Counselling and Psychological Service uses a triage system to ensure a service that is efficient, responsive and best suited to the needs of our clients. 

All new clients and existing clients (that have not been seen in this calendar year) will need to complete the triage process before their first appointment. To access the service, you’ll need to attend a brief triage appointment. These appointments are available Monday - Friday and are filled on a first come, first served basis. You may book your triage session via:

Please note that triage sessions can be booked no further than 48 hours in advance.

A triage session will last around 20 minutes and will cover a brief overview of your current situation and the issues you are facing. This will allow the triage counsellor to assess the urgency and complexity of your situation. At the end of the session they will either schedule you a counselling appointment or offer other suitable suggestions for services that would be helpful for you. Please note that if further counselling sessions are suggested, they may not be with the counsellor you saw for the triage session.

Triage appointment times 

The table below lists the various times that triage sessions are available.

  • You will need to complete some paperwork before your session and this can take up to 20 minutes, so aim to arrive early. 
  • It is very important you bring your student card with you as photo identification.

On arrival please inform reception that you are here to see a triage counsellor. If you are not already booked for a session they will let you know the next available time slot and an estimate of how long you will need to wait. 

Triage session bookings are available:

Monday 10:30 AM - 12:00 PM   and   1:30 PM - 2:30 PM
Tuesday 10:30 AM - 12:00 PM and 1:30 PM - 2:30 PM
Wednesday 10:30 AM - 12:00 PM only
Thursday 10:30 AM - 12:00 PM and 1:30 PM - 2:30 PM
Friday 10:30 AM - 12:00 PM and 1:30 PM - 2:30 PM

Unless you have pre-booked we are unable to guarantee that you will be seen in the session you attend. If a session is full you will typically be asked to book for a future session.

Special Consideration requests

If you wish to discuss an application for Special Consideration, please bring a completed Special Consideration form and documentation that can support your claim (for example, an eviction notice, medical certificate, death certificate, letter from work or statutory declaration).

Please note that special consideration cannot be supported during a triage session, but it will be considered as a factor when we are allocating your first appointment time or suggesting other services.

Please read UWA's policy on Special Consideration before requesting support for your application.

Disclosures of sexual misconduct

In 2016 the Australian Human Rights Commission undertook a project on sexual assault and sexual harassment of University students. If you have concerns or worries about an incident, it may be helpful to speak confidentially with a Counsellor or reach out to the University's Manager of Student Welfare to discuss your options.

Support is available through UWA Counselling and Psychological Services, UWA Medical Centre and UWA Student Assist.

Appointments with Student Welfare can be made by phone on (+61 8) 6488 2424/2427 or by email confidentially to


We value your feedback and comments. Please let us know what you think.