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The University of Western Australia has built a reputation for the unique student experience it provides with the UWA Student Guild and UWA Sports delivering a broad range of recreational, sporting and educational facilities together with social, education and representation services.

In October 2011 the Australian Parliament passed legislation to allow universities and other higher education providers to charge a compulsory Student Services and Amenities Fee (SSAF).

The legislation includes clear accountability provisions - the Commonwealth National Access to Services Benchmarks and National Student Representation Protocols - for the management of the SSAF. As a result of these requirements annually the University negotiates Service Level Agreements with the Guild and Sports Association, to provide the required accountability for SSAF funding both before and after its allocation and expenditure.

Service Level Agreement (SLA)

A SLA is a negotiated agreement between two parties, where one is the customer and the other is the service provider.

The SLA records a common understanding about services, priorities, responsibilities, guarantees, and warranties. Each area of service scope has the "level of service" defined. The SLA may specify the levels of availability, serviceability, performance, operation, or other attributes of the service.

SLAs commonly include segments to address: a definition of services, performance measurement, problem management, responsibilities, warranties and termination of agreement. In order to ensure that SLAs are consistently met, these agreements are often designed with specific lines of demarcation and the parties involved are required to meet regularly to create an open forum for communication. Most SLAs also leave room for re-visitation so that it is possible to make changes based on new information.

SLAs are, by their nature, "output" based – the result of the service as received by the customer is the subject of the "agreement." The (expert) service provider can demonstrate their value by organising themselves with ingenuity, capability, and knowledge to deliver the service required, perhaps in an innovative way.

In the SLAs that govern the UWA SSAF, the University is the customer and the Guild in one instance and the Sports Association in the other instance are the service providers.

Principles for the allocation of SSAF funds

The University Senate has approved the following principles for the allocation of funds collected from SSAF. The allocation will:

  1. Comply with the requirements of the enabling legislation;
  2. Be based on formal Service Level Agreements, to provide the required accountability for SSAF funding both before and after its allocation and expenditure;
  3. Support the University’s goal of achieving a strong, independent and financially secure Guild and Sports Association;
  4. Provide funding to the Guild to enable it to significantly improve the provision and management of Guild services to students and work in partnership with the University to set in place processes that ensure student-focussed, inclusive, well-planned, safely-conducted orientation events compliant with University policies and the law;
  5. Provide funding to the Sports Association to enable it to pursue its Operational Priorities Plan (OPP) that is aligned with the University’s strategic and operational objectives;
  6. Provide funding for University student services including health promotion programs, enhanced orientation program and counselling services;
  7. Direct a percentage of SSAF income to capital, with the Guild and Sports Association able to bid against the University’s capital works programme as well as funding capital and minor works expenditure from their own resources.

Revenue and the allocation of funds

The table below shows the agreed allocation of SSAF funds for 2016, where revenue available for distribution was approximately $5.563M.

Allocation of SSAF funding 2016

The University Senate has approved a 2016 funding model of 10% SSAF income to capital and 30% each to the Guild, Sports Association and Student Services. 

 
Organisation 2016 Funding 
UWA Guild $1.668M
UWA Sports $1.668M
Student Services $1.668M
Capital $0.563M
TOTAL $5.563M

Ongoing consultation

Ongoing consultation with students and their representatives on the collection and use of SSAF occurs via regular monthly meetings involving the University Student Services Director, Guild President and Guild Managing Director, UWA Sports Executive Director and UWA Sports Associate Director Marketing and communications.

Services and amenities provided

UWA Student Guild

Services and amenities

The UWA Student Guild is a not-for-profit organisation run by UWA students, for UWA students. The Guild was founded in 1913 as the peak representative body for students at UWA with the goal of enhancing campus culture and creating a more enjoyable and supportive student experience for all. Student representatives are elected annually to advocate on behalf of their cohort for positive and lasting change. Their impact permeates through all facets of the university including its policies, procedures, courses, colleges, orientation and extracurricular activities.

Guild membership is FREE for current students and provides value through representation and advocacy, support services, clubs and societies, events, discounts and on-campus food and beverage services. Approximately 90% of students join the Guild to tap into this independent, student-centric community. UWA staff and community members are also welcome to become Associate Members of the Guild at a small cost per month.

Benefits of Guild Membership

Student Representation & Advocacy

    • Elected student representatives form the Guild Council, which sets the Guild’s policy direction in response to student feedback and consultation.
    • Departments and collectives represent minority groups including mature age students, LGBT+ students, women and others to ensure all students feel welcome and supported on campus.
    • Student representatives sit on the Senate and other University committees and boards to represent and voice student views and ensure student input into policy and procedures.

Student Assistance and Support

    • The Guild employs professional social workers (known as the Student Assist department) to provide independent, confidential advice and support on academic, financial and welfare matters affecting any student at any stage of their studies.
    • For example, they provide grants and interest-free loans to students experiencing financial hardship; basic visa advice; tax help; advice and representation on academic appeals, special consideration and academic misconduct cases; support for sexual assault survivors; and referrals to specialised free or low-cost support services on or off campus.
Student Clubs and Societies
    • There are approximately 140 Guild-affiliated clubs and societies, which run a range of educational and social events each semester and cover politics, religion, culture, hobbies, professional development and more.
    • Approximately two to five new clubs are established each month and receive grants and support from the Guild to get started. Any group of students may start a new club.
    • Clubs help to create UWA’s vibrant campus culture and provide students with numerous opportunities to pursue their areas of interest and find like-minded peers.
Social Events and Cultural Activities
    • The Guild runs an extensive program of events and activities.
    • Highlights of the Guild’s calendar include O-Day, regional volunteering trips, free wellness sessions, Spring Feast (a multicultural food festival) and themed weeks such as Welfare Week, Pride Week and Social Justice Week.
  • Guild Volunteering connects students with community, providing students with a range of opportunities to volunteer, many of which are transcript-recognised. These can help students connect with like-minded peers, learn or apply new skills, gain valuable career experience and of course contribute to the wider community.
Catering Services
    • The Guild operates several food and beverage outlets (including the Refectory, Tavern and cafes) across the Crawley, Nedlands and QEII campuses offering discounts for all members.
    • Guild members receive discounts at Guild-run outlets – including 30% off select coffees and 10% of food - ensuring access to affordable food and drink on campus.
    • The Guild coordinates an exciting schedule of food trucks on Oak Lawn, including popular Perth vendors such as Soul Cocina, Jumplings and Flying Felafels, to ensure the food on drink on campus remains varied and delicious.
    • Through the Guild, students get to have a say in what food and providers are featured on campus, both as tenants and through the Guild’s catering outlets. For example, 2015 and 2016 have seen the introduction of Subway, Boost Juice, a health-centric cafe in Reid Library (Quobba Gnarning), along with more vegetarian and gluten free and multicultural options across campus, all of which were driven by student feedback.

Does the Guild charge a membership fee?

Membership to the Guild is FREE to all enrolled students. The UWA Student Services and Amenities Fee is not a Guild membership fee.

How do I become a Guild member?

Guild membership is completely FREE for all currently enrolled UWA students. Simply opt in on StudentConnect (under Services Membership) and visit the Guild Student Centre with your UWA campus card to collect a membership sticker.

You may revoke your Guild membership online at studentConnect (click on Services Membership) as part of your online enrolment lodgement or at any time after you have enrolled.

Want to connect

Pop by the Guild’s Student Information Centre and offices on the Crawley Campus if you have any questions, queries, are interested in becoming a member, joining a club, attending an event, having your voice heard,  harnessing key support and advocacy services, or simply don’t know where to start.

See UWA Student Guild website.

Email hello@guild.uwa.edu.au

Phone (+61 8) 6488 2295

Send a fax to (+61 8) 6488 1041

Write or visit:

The University of Western Australia Student Guild
35 Stirling Highway
Crawley, Perth
Western Australia 6009

Send a fax to (+61 8) 6488 1041

Write to:

The University of Western Australia Student Guild
35 Stirling Highway
Crawley, Perth
Western Australia 6009

UWA Sports and Recreation Association (UWA Sport)

Services and amenities

The University contracts UWA Sports to provide the following student related services and amenities:

  • Social and competitive sport
  • Recreate courses
  • UWA Sports Scholarships
  • Sports & Recreation Clubs
  • Sports Council
  • Student Employment Opportunities
  • Other services and amenities consistent with Section 19-38 of the Higher Education Support Act 2003 including:
  1. Student leadership opportunities
  2. Improved fitness, health and welfare outcomes for students
  3. Continuous improvement

Details are provided in Schedule 1 to the UWA – Sport Association Service Level Agreement 2016.

What about UWA Sport membership?

Full details about membership can be found on the UWA Sport website.

UWA Sports also provides other sport and recreation opportunities for UWA students including:

  • Social sport competitions, including soccer, netball, basketball, volleyball, ultimate, and tough rugby:
  • Inter-faculty sporting competitions;
  • Regional inter-university sporting competitions (Tertiary Sports Western Australia);
  • National inter-varsity sporting competitions such as the Australian University Games; and
  • International inter-varsity competitions such as the World University Games.

Contact details

Visit UWA Sport website or call in to the UWA Sport reception on the Crawley Campus

Send an email to UWA Sport reception.

Phone (+61 8) 6488 2286

Send a fax to (+61 7) 6488 1043

Write to:

UWA Sport
The University of Western Australia
M412, 35 Stirling Highway
Crawley, Perth
Western Australia 6009

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UWA Student Services

Services and amenities

UWA Student Services provides the following student-related services and amenities:

  • Language and Cultural Exchange Program
  • Support programs for international students
  • Student counsellors
  • First-year orientation and coursework student support
  • Postgraduate coursework advisers
  • UniAccess Disability Initiative Program
  • Careers advisers and links to mentors
  • Leadership training, mentorship and support to the Guild Executive and leaders of affiliated clubs and societies
  • Medical Centre and Health Promotion Unit mental health support and nursing

More details

Visit the Student Services website to find our more or visit us on the Crawley Campus.

Student Services (M302)
The University of Western Australia
35 Stirling Hwy
Crawley, Perth
Western Australia 6009 

Telephone: (+61 8) 6488 2423

Fax: (+61 8) 6488 1119

Office hours: 8:30am to 5pm (Mon-Fri)

Location: First floor, Social Sciences Building (South Wing), Crawley campus

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